Return Policy
At cowchicdesigns, we prioritize customer satisfaction and strive to offer you the best shopping experience. In the event that you are not completely satisfied with your purchase, we have outlined our refund policy below.
To be eligible for a return, the following criteria must be met:
- Your item was purchased directly through cowchicdesigns.com.
- All returns must be processed within 30 days from the original date of purchase. (Please note that our 30-day return policy begins from the date of purchase, not from the date of delivery.)
- Your item must be unused, in the same condition that you received it.
To initiate a return, please complete the form HERE or contact us at info@cowchicdesigns.com. One of our team members will be in touch soon!
*Note: Do not return the product by yourself before receiving our reply after applying.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, within 5-10 business days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
SHIPPING YOUR RETURN
To return your product, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your returned product to reach us may vary.
We strongly recommend using a trackable shipping service or purchasing shipping insurance when returning items. We cannot guarantee that we will receive your returned item.